Edward Hotel & Convention Center

Full information about company Establishment and lodging "Edward Hotel & Convention Center" at 600 Town Center Drive, Dearborn, MI 48126. You may find here reviews, address, phone number, website, work hours and etc.

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Address:
600 Town Center Drive, Dearborn, MI 48126
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Phone number:
+1 313-592-3622

Website:
hotel-dearborn.com

Categories:
Establishment   Lodging  

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Reviews about Edward Hotel & Convention Center

  • Kristin Adamski
    May, 11 2018
    ★ ☆ ☆ ☆ ☆
    We have come here every March for the past 4 years for a dance competition. Each year the hotel declines in cleanliness and front desk service. This year, we checked in on a Friday around 3:30. Plenty of time to get a clean hotel room. None to be found here. The first thing I noticed was the urine and pubic hairs in the toilet along with dried urine spots on the seat. If they can’t clean a toilet, I was fairly sure they hadn’t cleaned the room in full. I called down and the clerk was apologetic and said she’d get someone up ASAP to clean so that I could use the room. Four hours later- still not cleaned. I actually turned on the light and entered the bed area of the room only to be greeted with crushed cracker bits on areas of the carpet and trash on the floor. I called again to complain and was offered another room. The man who helped me move was professional and polite. The 2nd room did not have the trash emptied so I threw the trash can in the hall. Four other Dance families had the same issue with cleanliness. I just cannot with this place. The kicker of it all was that I called Sunday to ask if I could stay later than checkout time. The clerk told me no because they had a “big group arriving and they need time to clean.” I replied “Well we were a big group that arrived and you didn’t clean for us. I find that ironic.” She said that if I wanted to talk to the manager at 10 am, I could. After I said thank you, she hung up on me. It wasn’t even worth it to complain again to the manager. I packed up and was happy to leave. Spend your money elsewhere until this hotel gets its act together.
    BTW- I took pictures of everything and will post them as soon as I figure how to do it on a phone.
  • Dana Djaha
    Jan, 04 2018
    ★ ★ ★ ★ ★
    Beautiful view of Detroit..could even see Ambassador Bridge at night! Booked on a website at very affordable rate for immaculate room. No deposit neither. Very PROFESSIONAL staff. Lovely lobby. Love the white leather modernized furniture and watching glass elevator as you look below. No extra fee for 12th floor. I loved it! Nothing bad to say! Will come again!
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